SMS TERMS AND CONDITIONS

Impact Travel Group (US), LLC

Version: 001   Effective Date: 9th October 2026

These SMS Terms and Conditions (“SMS Terms”) govern the use of SMS and text messaging services operated by ITG US and its Brands. They supplement and should be read alongside the ITG US Privacy Policy and the ITG US Terms and Conditions, which are incorporated herein by reference. Defined terms not separately defined in these SMS Terms have the meanings given to them in the Privacy Policy.

By providing your mobile number and selecting the SMS consent option, you confirm that you have read and agree to these SMS Terms.

 

1. BUSINESS IDENTITY

(a)  “ITG US,” “we,” “us,” and “our” means Impact Travel Group (US), LLC, formerly known as World Endeavors, LLC, doing business under the following brand names: Camps International, African Impact, Kaya Responsible Travel, Raleigh International, Roots Interns, World Endeavors, StudyAbroad.com, Marine Impact, Penda Photo Tours, Ecua Explora, African Horse Safaris, Beyond TEFL, Impact Gap Year, Rebel Innovation, and Leading Lines.

(b)  “Brand” means the individual trading name identified in Section 1(a) through whose website or channels your SMS consent was collected. SMS consent is captured at Brand level and applies only to that Brand. Consent given to one Brand does not authorize SMS communications from any other Brand operating under ITG US.

(c)  ITG US operates SMS messaging services to communicate with individuals who have opted in to receive text messages in connection with impact travel programs, program inquiries, pre-departure information, operational updates during programs, and marketing communications where separately consented.

 

2. SMS CONSENT AND OPT-IN

(a)  ITG US will not send SMS messages to any individual unless that individual has given explicit prior consent. Consent is obtained when an individual:

1. provides their mobile telephone number and selects the SMS consent option on a Brand’s website, inquiry form, or Application Form; or 
2. verbally confirms consent at an event, presentation, or other in-person interaction where the Brand is identified as the communicating party and a written record of that consent is maintained.

(b)  Consent to receive SMS messages is not required as a condition of making a Booking or of receiving a response to an inquiry. ITG US will not infer consent from silence, inaction, or pre-ticked boxes.

(c)  At the point of consent capture, the individual will be informed of: (i) which Brand’s SMS messages they are consenting to receive; (ii) the types of messages they will receive; (iii) that message and data rates may apply; and (iv) how to opt out.

(d)  By providing a mobile number and selecting the SMS consent option, the individual confirms that: 

1. they are the account holder or have the account holder’s permission to consent; and (ii) they are aged 13 or over or have verifiable parental or guardian consent if under 18.

 

3. MESSAGE TYPES

SMS messages sent by ITG US may include the following categories, depending on the consent given:

3.1  Operational Messages

Operational messages are sent to Booking Parties and Participants as necessary to deliver a program and do not require separate marketing consent. These include:

1. Booking and application confirmations
2. Pre-departure information, reminders, and logistics updates
3. Safety and welfare updates during a program
4. Post-program follow-up directly related to the individual’s program

3.2  Enquiry and Pre-Booking Messages

Where SMS consent is given prior to Booking, the Brand may send:

1. Responses to program inquiries
2. Program information, itinerary details, and pricing
3. Invitations to relevant events or presentations

3.3  Marketing Messages

Marketing SMS messages are sent only where the individual has given separate express consent specifically for marketing communications. These may include:

1. Promotional offers and early booking opportunities
2. Program announcements and new destination updates
3. Updates on that Brand’s projects and community partnerships

Marketing consent may be withdrawn independently of operational or inquiry message consent. Withdrawal of marketing SMS consent does not affect the receipt of operational messages required to deliver a booked program.

 

4. MESSAGE FREQUENCY

(a)  Message frequency varies depending on the individual’s program status, booking stage, and consent preferences. As a guide:

1. Enquiry and pre-booking contacts: up to 4 messages per month
2. Active Booking Parties in the pre-departure period: up to 8 messages per month
3. Participants during a program: frequency may be higher and is determined by operational requirements
4. Marketing contacts: up to 6 messages per month

(b) Where an individual initiates contact with ITG US by SMS — for example, to ask a question or continue a conversation about a booking — ITG US’s responses to those inbound messages are not counted toward the outbound frequency limits above. Conversational exchanges of this nature may result in a higher number of messages in a given month, reflecting the active dialogue initiated by the individual.

(c)  ITG US will notify individuals of any material change to expected message frequency.

 

5. MESSAGE AND DATA RATES

(a)  Standard message and data rates may apply to all SMS messages sent and received. These charges are determined by the individual’s mobile carrier and data plan. ITG US does not charge for SMS messages; however, carrier charges may apply.

(b)  Individuals should contact their wireless provider for details of applicable text and data charges before opting in.

 

6. OPT-OUT INSTRUCTIONS

(a)  How to opt out. Any individual may withdraw SMS consent at any time, without giving a reason and without detriment, by:

1. replying STOP to any SMS message sent by ITG US; or
2. submitting a written opt-out request to internship@rootsinterns.com.

(b)  Following a valid opt-out request, ITG US will send one final confirmation message and will remove the individual’s number from the relevant Brand’s SMS list promptly. No further messages will be sent from that Brand.

(c)  Opting back in. An individual who has opted out may opt back in at any time by submitting a new consent via the Brand’s website or by contacting the Brand directly using the details in Section 9.

(d)  Opting out of SMS from one Brand does not affect consent given to any other Brand operating under ITG US, and does not affect any other communications preferences including email or WhatsApp.

(e)  Withdrawal of marketing SMS consent does not affect operational SMS messages required to deliver a program already booked.

 

7. HELP AND SUPPORT

(a)  For help with SMS messages from ITG US, an individual may:

1. reply HELP to any SMS message from ITG US, which will return a message identifying the Brand, a support contact email address, and opt-out instructions; or
2. contact the Brand directly using the details in Section 9.

(b)  ITG US will respond to HELP requests and support inquiries within two (2) business days.

 

8. CARRIER LIABILITY

(a)  Mobile carriers are not liable for delayed or undelivered messages. ITG US does not guarantee delivery of SMS messages and accepts no liability for non-delivery, delay, or loss of any message caused by a carrier or network issue outside ITG US’s control.

(b)  Where an operational message is not delivered, the Booking Party or Participant is responsible for contacting the Brand directly to obtain the relevant information. Contact details are set out in Section 9 and in the relevant program documentation.

 

9. PRIVACY AND DATA USE

(a)  ITG US processes personal information collected in connection with SMS consent and messaging in accordance with the ITG US Privacy Policy, which is incorporated into these SMS Terms by reference.

(b)  The individual’s mobile telephone number and any personal information provided in connection with SMS consent will not be sold to third parties or shared with unconnected third parties for their own marketing purposes.

(c)  Mobile numbers may be shared with third-party technology providers and messaging platforms contracted by ITG US solely for the purpose of delivering the SMS service. All such providers are required to process personal information only on ITG US’s instructions and to apply appropriate security measures.

(d)  The full ITG US Privacy Policy is available at: https://www.rootsinterns.com/privacy-policy.

 

10. AMENDMENTS TO THESE SMS TERMS

(a)  ITG US reserves the right to amend these SMS Terms at any time to reflect changes in applicable law, carrier requirements, or its messaging practices. Material changes will be notified to opted-in individuals by SMS or via the Brand’s website.

(b)  Continued use of the SMS service following notification of an amendment constitutes acceptance of the revised terms. Any individual who does not accept the revised terms may opt out using the process in Section 6.

 

11. CONTACT INFORMATION

All SMS-related inquiries, opt-out requests, and complaints should be directed to:

Brand Impact Travel Group (US), LLC doing business as	Roots Interns
Email	internship@rootsinterns.com
Phone	+1 617 500 6179
Postal Address	Roots Interns, Unit 10 Kingfisher Park, Headlands Business Park, Ringwood, Hampshire, BH24 3NX, UK
Website	https://www.rootsinterns.com/contact-us/

For privacy-related matters, please also refer to the ITG US Privacy Policy available at the website address above.

Roots interns: Terms & Conditions (FOR THOSE LIVING OUTSIDE OF THE UNITED STATES OF AMERICA)

At Roots Interns we are committed to find the match for you and support you in your preparations for your volunteer or internship program. We suggest you read these terms and conditions carefully and contact us if you have any questions or need further clarifications. By checking this agreement you agree that all terms and conditions of the program are specified in this agreement and those conditions of the program not specified in this agreement will be silent on any specific point. Please note that there may be additional conditions which apply to the organizations.

1. Interpretation

In this document the following words have the following meaning:
1.1 “You” or “your” means the applicant who applies for an internship or volunteer placement through us.
1.2 “We”, “us”, “our” or “Roots” means Roots Internships (Pty) Ltd (T/A Roots Interns), with registration number 2016/149003 and is located at 2 Mill Street, Gardens, 8001, Cape Town, South Africa.
1.3 “Program” means a volunteer or internship program at an Organization where they have been placed and will be volunteering overseas.
1.4 “Organization” means the specific Organization where you do your volunteer work or internship and includes the directors, managers, employees, representatives and all other people within their control at the Organization.
1.5 “Program Fee” means the fee paid by you to us for providing service.
1.6 “Conditions” means these terms and conditions.

2. Application process and Program regulations

2.1 Applications can be made by filling in the online application form located at www.rootsinterns.com and sending us your CV.
2.2 Upon receipt of your application, we start the process of matching your application with a placement. We try to contact all applicants within two working days of receipt of an application.
2.3 Once a match has been made between you and an Organization, a non-refundable deposit, which will be a portion of the Program fee, will need to be paid to confirm your participation in the Program (“the Deposit”).

3. Service we provide

3.1 The services (the “Services”) that we provide include helping you find the right internship, helping with visa arrangements, booking accommodation, giving you all the pre-departure information you need before arriving, airport transfers and assisting you while on your work placement to ensure you feel supported.
3.2 We accept no responsibility for the accuracy of information provided to us by host Organizations or by Coordinators and forwarded by us to you or for changes regarding projects or responsibilities.
3.3 Roots does not act as tour operators. The booking of arrival and departure must be made by the participant. Any resulting rights and obligations to third parties (for example, the tour operator or office) and the cost of accommodation and meals, insurance, vaccinations, visa fees and daily costs of transport to use (so far not included in the services) are the responsibility of the participant.

4. Booking conditions

4.1 The intern accommodation booking package will require an additional cost, which will be included in the Program Fee.
4.2 Payment of the Program Fee is due to us 60 (sixty) calendar days prior to the commencement of your Program. If payment has not been paid timeously, we reserve the right to cancel your Program.
4.3 In the event you are placed with an Organization within the 60 (sixty) day payment period, the full Program Fee must be paid within 10 (ten) days of the Program.
4.4 We reserve the right to terminate your Program, without recourse, if you provide inaccurate and/or incomplete booking information.
4.5 Remuneration: Please note that because of your visa you may not, under any circumstances, claim any remuneration from the Organization. If you are found to have accepted remuneration, your placement may be terminated, you may be deported from the country in which you are placed or even risk a fine or imprisonment. Roots strongly urges you to not violate the terms of your visa.

5. Cancellation and Refunds

5.1 Roots and the Organization hold the right to terminate your Program without recourse, if:
5.1.1 you fail to provide accurate/complete booking information, particularly with reference to medical conditions;
5.1.2 you fail to comply with local laws and customs; or
5.1.3 your behavior at the Program offends the code of conduct further detailed in clause 8 below.
5.2 You will be entitled to a 75% Program Fee refund, excluding the deposit, if you cancel more than 60 calendar days in advance of your Program. Alternatively, we can offer a travel voucher to the full value paid to be used for future travel dates.
5.3 If you cancel within 42-59 calendar days of your Program start, we will refund 50% (fifty percent) of the Program Fee to you, exclusive of the Deposit. Alternatively, we can offer a travel voucher to the full value paid to be used within 12 months.
5.4 If you cancel within 41 calendar days of your Program start, you will not be eligible for a refund.
5.5 You will not be entitled to a refund should your placement be terminated by any party for any reasonable reason after commencement of the Program. If your placement is terminated by the organization or us at any time during your Program, you will not be entitled to a refund. This includes any travel expenses you may have incurred.
5.6 It is your responsibility to familiarize yourself with the terms of your travel insurance and its cancellation terms.

6. Governing Law and Legal jurisdiction

Roots is based and operates in the Republic of South Africa. Therefore, any claim or issue must be dealt with in terms of South African law. Any dispute will be held in Cape Town jurisdiction.

7. Travel documents and Insurance

7.1 Any travel related information and advice provided by us on matters including but not limited to permits, visas, vaccinations and packing list is given in good faith. We however are not responsible for any inaccurate information which may arise. Please ensure you seek independent advice.
7.2 You are responsible for any costs (e.g. valid visa, airport taxes, obtaining the proper travel documents, changes to flight itineraries) and you must have valid and full health and travel insurance covering risks associated with any medical costs, medical emergencies, and repatriation.
7.3 Details of your travel insurance must be supplied to us at least 30 days prior to starting your Program. We reserve the right to refuse entry to a Program if your insurance details are not supplied.

8. Behavioral Expectations

8.1 In addition to other program responsibilities you are responsible for:
8.1.1 being in good health to undertake the Program.
8.1.2 acting in an appropriate and respectful manner towards the local people, fellow travelers, program participants, and staff in accordance with the customs, laws, regulations, and ordinances of the country of placement.
8.1.3 communicating effectively your interests, skills, limitations, and needs to the home community members and Program staff members.
8.2 We view your experience as a commitment that includes a willingness to overcome challenges of various sorts. In cases where you are experiencing difficulties, we strongly encourage creative, collaborative solutions. At the same time, we respect your ability and freedom to make your own judgments and understand that work only functions well when you retain the will to participate fully and energetically. To ensure that you have a most enjoyable and safe time whilst on placement we have set down a code of conduct below.

 

Code of conduct	1st offense	2nd offense	3rd offense
Minor offenses: General bad conduct Failure to attend an activity without just reason Minor breach of safety rules Minor damage or misuse of company property, Being rude, unfriendly or disrespecting local customs Discrimination in any form Repeatedly missing of deadlines without prior notification to supervisor	Verbal warning	Written warning	Termination
Serious offenses: Theft Drinking or using drugs on duty (or between activities) where you could endanger yourself or someone else as a result Malicious damage to company property Verbal, physical or sexual abuse or assault Negligent performance of duties with serious consequences to property or life Serious breach of safety rules Under the influence of drugs	Termination	n/a	n/a

9. Disclosure

9.1 You must inform us at time of application of any pre-existing or existing medical conditions (including depression and eating disorders) and disabilities via the medical declaration form. If conditions arise after application, you must inform us before the start of your Program. We cannot be held responsible for the administration or monitoring of any medication.
9.2 While we make every effort to establish safety conditions and risk assessment, Participants are warned that the general standards of health, safety and hygiene in many countries visited may not be of comparable standard to Western countries and hence a risk of injury and illness is inherent to this venture.
9.3 Some placements may require a CRB/police criminal record background check conducted by the government. Some placements require proof that volunteers are clear of certain medical conditions, through the provision of a health certificate. The health and background check will be at your own expense.

10. Complaints

10.1 If you want to file a complaint please contact us. If we are unable to resolve any serious complaint and you choose to leave the Program early, you shall provide us with a written version of the issue prior to your departure.
10.2 Compensation cannot be provided for early departure unless extreme circumstances are found, which will be determined at our sole discretion. Participants agree that we are not liable for damages or compensation relating to any claim regarding inconvenience, disappointment, discomfort or loss of enjoyment.